Tech & security services
IT and security built for your business.
Reliable IT support, proactive maintenance, and real security auditing — here when something stops working, and for all the quiet work that keeps it from happening in the first place.
From fast troubleshooting and system monitoring to security audits, routine maintenance, and device management, we focus on keeping your technology reliable and protected day after day. Alongside ongoing support, we help you streamline and grow the rest of your business through custom development, task automation, technical writing, marketing, social media, and graphic design. Whether you need one specific problem solved or a long-term partner who understands your systems, we tailor our support to the way your business actually works.
Tech Support & Maintenance
We keep your technology reliable, secure, and ready when you need it — covering both the urgent and the everyday so you can stay focused on running your business.
When something goes wrong, we’re there — over the phone or at your office — to troubleshoot problems quickly and get you back on track.
We set up and maintain laptops, desktops, printers, and other devices and will replace them when needed so your team always has reliable tools.
We diagnose and resolve connectivity issues so your team can stay connected and keep working without interruptions.
We perform routine checkups and maintenance to prevent issues before they start and keep your systems running smoothly.
We keep your devices secure with up-to-date antivirus and protective measures that help safeguard your data and operations.
We handle your software installation and updates so everything stays current, secure, and running smoothly.
We set up reliable backups and recover or migrate your data when needed, so you’re never at risk of losing important files.
We fine-tune your systems to improve speed and efficiency, so you and your team can work smoothly without slowdowns.
We set up and troubleshoot your printers, scanners, and other peripherals so you can count on them to work reliably when you need them.
Security & Compliance Auditing
Big-company security practices, sized for small businesses. We audit, harden, monitor, and back up your systems — and keep them that way.
We review your website, systems, and workflows top to bottom, find the gaps, and fix them — then keep everything locked down as your business grows.
Modern security headers, content-security policies, and always-current SSL certificates so your site stays trusted by browsers and customers alike.
Invisible CAPTCHA and smart bot filtering that block fake form submissions and abusive traffic without annoying your real customers.
Encrypted password vaults with two-factor authentication and role-based access, so your team shares access safely — never passwords in text messages.
Daily off-site backups and tested recovery procedures, so a failed drive or a bad update never becomes a lost business.
Around-the-clock monitoring that alerts us — and often fixes the problem automatically — before you or your customers ever notice.
Passkeys, magic links, and two-factor authentication for your team’s tools, replacing weak passwords with sign-ins that are both safer and easier.
For healthcare practices: Business Associate Agreements, approved-systems-only policies, individual accounts, and no shared credentials.
Cloud, Communication & Collaboration
Modern work happens everywhere. We set up and manage the tools that keep your team connected, organized, and secure — in the office, at home, or on the go.
We handle your domain registration and business email hosting, ensuring everything is set up correctly and runs smoothly.
We configure shared calendars and scheduling tools, ensuring your team stays in sync with appointments and meetings across your organization.
We help you choose and configure secure cloud storage so your team can access and share files easily from anywhere.
We organize and manage shared drives and permissions, making sure that everyone has the right access to the right documents.
We keep your files and apps synchronized across multiple devices and users, so your data is always up to date and accessible.
We’ll set up and support collaboration tools like Teams, Slack, and Zoom to help your team communicate and work together effectively.
We implement backup and recovery solutions that protect your data in the cloud and make it easy to restore when needed.
When it’s time to move off an outdated system, we handle the migration to a new platform so you don’t have to worry about data loss or downtime.
Business & Creative Solutions
Beyond IT support, creative and technical services that help you streamline operations, enhance your brand, and keep everything under one trusted roof. Looking to grow? See our marketing & social media services.
We build custom software and tailor integrations that connect your existing tools, so everything works together seamlessly to support your business.
We streamline your processes by automating manual tasks and workflows, freeing up your time for more important work.
We write clear documentation and user guides to help your team understand and use your systems effectively.
We design and manage professional websites that reflect your brand, handle hosting and updates, and ensure your site stays secure and current.
We help you manage your marketing and social media presence with consistent messaging and support, so you can connect with customers without the stress.
We design professional graphics and visuals to represent your brand, ensuring a cohesive look across your website, social media, and marketing materials.
We research and recommend the best vendors and software for your business, ensuring you choose tools that fit your needs and budget.
We work with you to analyze and improve your business processes and workflows, helping you save time and work smarter.
Secure portals for your team and your customers — from admin dashboards to full patient portals with role-based access, built around how you work.
Custom scheduling and checkout flows on your own website — take registrations, appointments, and payments without sending customers to a third-party site.
We connect phone systems like RingCentral and Spruce to your workflows — call logging, text-to-email forwarding, and call analytics in your dashboard.
FAQ
Tech & security questions
Does Support Squad only do ongoing contracts, or one-time fixes too?
Both. Support Squad handles one-time projects and urgent fixes as well as ongoing support and managed hosting relationships — with no cookie-cutter packages.
How fast can Support Squad respond to a tech emergency?
Emergencies are prioritized and we can often help the same day. Call or text (703) 268-8271 and we’ll triage immediately.
Can Support Squad audit the security of systems we already have?
Yes. Support Squad performs security audits of existing websites, servers, and workflows — reviewing everything top to bottom, reporting the gaps in plain English, and fixing them.
Does Support Squad host and manage websites it didn't build?
Yes. Support Squad can migrate an existing website to managed hosting and take over updates, backups, security, and monitoring — no rebuild required.
Need a hand with something else?
If it plugs in, connects, or computes, we can probably help — and if we can’t, we’ll tell you who can.