Patience
No jargon, no talking down, no rushing you off the phone. We explain things clearly and stay with the problem until it actually makes sense.
About us
Real people. Your complete business partner.
We started Support Squad because we saw too many small businesses being left behind — overlooked, underserved, treated like ticket numbers instead of people.
Who are we?
As systems get smarter and more complex, it’s harder than ever to keep up, know who to trust, or figure out which tools will actually help your business grow. That’s why we built something different.
We’re not a call center. Not a chatbot. Not a faceless provider running on automated systems. We’re a small, dedicated team that believes business support — administrative help, tech support, security, AI integration, development, and marketing — should feel calm, kind, reliable, and personal.
Whether you need someone answering your phones and managing your schedule, IT support for everyday issues, a security audit, help implementing AI tools to work smarter, or custom development and marketing to grow your business, we’re right there with you. You’ll always know who you’re talking to, and you’ll never wait days for a reply.
We don’t just look at your tech. We get to know your business. Your team. Your rhythm. That way, every solution and every recommendation actually fits how you work.
Our values
Not just words on a website.
Principles we live by in every conversation, every fix, and every long-term plan.
Reliability
A familiar face who shows up when it’s hard — for the quick fix today and the long-term plan for what’s next.
Kindness
Support should feel calm and personal. You’re a partner, never a ticket number.
The humans behind the squad
Meet our founders
Support Squad was founded by Oliver and James — and the squad is growing. Every person we add is trained on the same values: patience, reliability, kindness.
Hello, I’m Oliver!
I’ve always been drawn to the systems behind the scenes — spreadsheets, code, workflows most people don’t want to touch. But in my pursuit of a life following that draw, I found another passion: helping people find clarity and simplicity in the systems they use every day. I like making messy, frustrating problems feel manageable, and technology feel easy and useful.
I started my career in data and analytics, but I quickly realized that helping people understand and control their technology was where I could make the biggest impact. So when James came to me with the idea to co-found this company, we shared a similar vision: a place where IT support isn’t just reactive, but thoughtful. Strategic. Human.
When I’m not working, you’ll probably find me testing automations, tinkering with a new workflow, or figuring out how to make something more efficient — sometimes just for the challenge of it. I also love movies, board games, and spending time with my loved ones. At the end of the day, I just want people to feel like they can breathe easier when I have their back. That’s what good tech support should do.
Hey, I’m James!
I grew up in Northern Virginia, and somewhere between solving tech problems and helping people get their systems back on track, I realized something: this work isn’t just about fixing computers. It’s about building trust. I don’t believe in one-size-fits-all solutions. I believe in listening first, understanding the real need, and creating something solid — whether that’s a quick fix or a long-term strategy.
I’ve spent years in IT support and consulting, and I’ve learned that reliability and transparency matter just as much as skill. I take pride in being someone people can count on — whether it’s for a single project or an ongoing partnership. This isn’t just a job for me. It’s a commitment to showing up and doing the work right.
Outside of work, I’m usually watching movies, listening to music, hanging out with friends, or diving into the latest tech trends. I love learning how things work and imagining how they could work better. That curiosity is at the heart of everything I do.
Looking for a partner who shows up?
If you’re looking for a partner who shows up when it’s hard and helps you think ahead, we’re here for you.